Shipping Policy

Last Updated: August 2026

At Simarka, we work with trusted international fulfillment and delivery partners to ship orders to supported destinations worldwide.

This Shipping Policy explains our processing times, estimated delivery periods, shipping charges, tracking procedures, customs responsibilities, and the assistance available if an order is delayed, lost, or cannot be delivered.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully received.

Processing may take up to 5 business days during:

  • Public holidays
  • Promotional periods
  • Peak shopping seasons
  • Periods of high demand
  • Inventory transfers
  • Order or payment verification

Business days are Monday through Friday, excluding public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

SHIPPING DESTINATIONS

Simarka ships to supported destinations worldwide.

Available countries, regions, and shipping options are displayed during checkout. If a country or delivery address cannot be selected during checkout, we are currently unable to deliver the selected product to that location.

Some products may not be available in every country because of:

  • Fulfillment availability
  • Carrier restrictions
  • Product limitations
  • Customs or import requirements
  • Local laws and regulations

ESTIMATED DELIVERY TIMES

After processing, most international orders are estimated to arrive within:

  • Processing time: 1–3 business days
  • Estimated transit time: Approximately 7–20 business days after shipment

During exceptional periods, processing may take up to 5 business days.

The delivery period begins when the order is shipped, not on the date the order was placed.

Delivery times vary depending on the destination, selected shipping method, customs processing, product availability, and local carrier operations.

The delivery estimate displayed for a particular product, destination, or shipping method will apply if it differs from the general estimate above.

Delivery dates are estimates and are not guaranteed.

SHIPPING METHODS AND DELIVERY PARTNERS

The shipping method and delivery partner are selected based on:

  • Delivery destination
  • Product availability
  • Package dimensions and weight
  • Available tracked shipping services
  • Estimated delivery time
  • Carrier restrictions

International parcels may be transferred to a local delivery carrier for final delivery. The carrier shown in your tracking information may therefore change while the parcel is in transit.

We use tracked shipping whenever it is available for the selected product and destination.

SHIPPING COSTS

Available shipping methods and charges are calculated and displayed during checkout before payment is completed.

Shipping charges may vary depending on:

  • Delivery destination
  • Product weight and dimensions
  • Selected shipping method
  • Number of products ordered
  • Fulfillment availability

From time to time, Simarka may offer free or discounted shipping for selected products, destinations, promotional periods, or order values. Any applicable offer will be displayed on the product page or during checkout.

Customers will not be charged an additional shipping fee after checkout unless they request an address correction, reshipment, upgraded shipping method, or another change that creates an additional cost.

ORDER TRACKING

Once your order has shipped, a tracking number or tracking link will be sent to the email address provided during checkout.

Please allow up to 48 hours after shipment for tracking information to become active.

You may track your order using the link in your shipping confirmation email or by visiting:

https://simarka.shop/apps/17TRACK

Tracking may not update at every stage while a parcel is being processed or transferred between international and local delivery partners.

If tracking has not updated for 5 business days, contact support@simarka.shop and include your order number.

MULTIPLE PACKAGES

Orders containing multiple products may be fulfilled separately depending on:

  • Product availability
  • Fulfillment location
  • Package size or weight
  • Selected shipping method
  • Carrier limitations

If an order is divided into multiple shipments, the packages may arrive on different dates, and a separate tracking number may be provided for each package.

Customers will not be charged an additional shipping fee merely because an order is divided into multiple shipments.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or handling fees imposed by the destination country.

Unless expressly included during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customers are responsible for:

  • Ensuring that the product may be imported into their country
  • Responding to requests from customs authorities or carriers
  • Completing required customs procedures
  • Paying applicable import duties, taxes, or handling charges

Simarka does not control customs decisions, processing times, or fees imposed by government authorities, customs agencies, or local carriers.

Customs procedures may extend the estimated delivery period.

SHIPPING DELAYS

Orders may be delayed because of:

  • Customs inspections or clearance procedures
  • Local or international carrier disruptions
  • Severe weather or natural events
  • Public holidays or peak shopping periods
  • Transportation interruptions
  • Incorrect or incomplete delivery information
  • Circumstances outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to provide available information and assist with the shipment.

If your order has not arrived within the estimated delivery period, contact support@simarka.shop so we can review the tracking information and investigate with the carrier or fulfillment partner.

ORDERS NOT DELIVERED WITHIN 30 DAYS

If a parcel has not been delivered within 30 calendar days after shipment, and tracking does not confirm delivery, contact us so we can open an investigation.

Depending on the shipment status and investigation results, we may provide:

  • Continued delivery assistance
  • A replacement shipment
  • A full refund

If the order cannot be delivered within a reasonable additional period, you may choose not to continue waiting and request a replacement or full refund, subject to the shipment status and applicable law.

LOST OR MISSING ORDERS

If tracking has stopped updating for an extended period or you believe your parcel may be lost, contact support@simarka.shop.

We will investigate the shipment with the carrier and fulfillment partner. International shipping investigations may require additional processing time.

If the parcel is confirmed lost or cannot be delivered after a reasonable investigation, we will offer a replacement or full refund.

ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information during checkout, including:

  • Full recipient name
  • Street and building number
  • Apartment or unit number, when applicable
  • City, state, province, or region
  • Postal code
  • Country
  • Telephone number

Contact support@simarka.shop immediately if you notice an error.

We will try to correct the address before fulfillment, but changes cannot be guaranteed after processing or shipment begins.

Simarka is not responsible for delays, failed deliveries, or additional expenses resulting from incorrect or incomplete information provided by the customer.

If a parcel must be reshipped because of an incorrect or incomplete address, additional shipping charges may apply.

REFUSED OR UNCLAIMED DELIVERIES

Customers are responsible for:

  • Monitoring tracking updates
  • Responding to delivery attempts
  • Collecting parcels when required
  • Completing customs procedures
  • Paying applicable import charges

If a parcel is refused, unclaimed, or returned because the customer did not complete these requirements, any approved refund may be reduced by the original shipping cost, return shipping cost, customs charges, or handling fees incurred, unless prohibited by applicable law.

CONFIRMED DELIVERY

If tracking shows that your parcel was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members, neighbors, reception staff, or building management.
  3. Contact the local delivery carrier.
  4. Contact us within 7 days of the recorded delivery date if the parcel remains missing.

We will assist with the carrier investigation whenever reasonably possible.

Simarka is not responsible for parcels lost or stolen after confirmed delivery to the address provided during checkout. This does not limit any rights available under applicable law.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

If your order arrives damaged, defective, incorrect, or with missing parts, contact support@simarka.shop within 7 days of delivery.

Please provide:

  • Your order number
  • A clear description of the issue
  • Clear photographs and/or videos showing the product, packaging, shipping label, and problem

After reviewing an approved claim, we may provide replacement parts, a replacement product, a partial refund, or a full refund in accordance with our Return and Refund Policy.

In many approved cases, a physical return will not be required.

ORDER CHANGES AND CANCELLATIONS

Contact support@simarka.shop as soon as possible if you need to change or cancel an order.

Cancellation requests may be submitted before an item is fulfilled. However, if the order has already entered processing with our fulfillment partner, cancellation or modification may no longer be possible.

Once an order has shipped, it cannot be cancelled or changed.

If cancellation is approved, the refund will be issued to the original payment method.

CONTACT US

For shipping, tracking, delivery, or order assistance, contact:

Simarka Global LLC
Sharjah Media City, Shams Business Center
Sharjah, United Arab Emirates

Email: support@simarka.shop
Website: https://www.simarka.shop

Please include your full name and order number when contacting us about an existing purchase.

Our team normally responds within 1–2 business days.