Return & Refund Policy

Last Updated: August 2026

At Simarka, customer satisfaction is important to us. If you experience a problem with your order, please contact us so we can review the situation and provide an appropriate resolution.

This policy explains the conditions and procedures for returns, cancellations, replacements, and refunds.

30-DAY RETURN WINDOW

Eligible return requests may be submitted within 30 days of delivery.

For orders delivered in multiple packages, the 30-day return window for each product begins on the date that product is recorded as delivered.

To qualify for a return, the product must be:

  • Unused and undamaged
  • In its original condition
  • Complete with all parts, accessories, manuals, and packaging
  • Accompanied by proof of purchase
  • Returned according to the instructions provided by Simarka

All returns require prior authorization. Contact support@simarka.shop before returning anything.

Do not return a product to our registered business address or to the address printed on the original parcel or shipping label.

If your return is approved, we will provide the correct return instructions and authorized return address.

Unauthorized returns may be rejected and may not qualify for a refund.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE PRODUCTS

Please inspect your order as soon as it is delivered.

If your product arrives damaged, defective, incorrect, or with missing parts, contact support@simarka.shop within 7 days of delivery.

Please provide:

  • Your full name
  • Your order number
  • A clear description of the issue
  • Clear photographs and/or videos showing the product, packaging, shipping label, and problem

Photos or videos are required so we can verify the issue with our fulfillment partner. Claims submitted without sufficient evidence may be delayed or denied.

After reviewing an approved claim, we may provide one of the following:

  • Replacement parts
  • A replacement product
  • A partial refund
  • A full refund

The appropriate resolution will depend on the nature and extent of the issue.

In many approved cases involving damaged, defective, incorrect, or incomplete products, a physical return will not be required.

If a return is required because of an approved damaged, defective, incorrect, or incomplete-product claim, we will provide appropriate return instructions and address the authorized return costs.

CHANGE-OF-MIND RETURNS

Eligible change-of-mind returns may be requested within 30 days of delivery.

For change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • The customer is responsible for applicable return duties, taxes, customs charges, or handling fees.
  • Original shipping charges are non-refundable.
  • The product must be unused, undamaged, complete, and in its original condition and packaging.
  • The customer must follow the return instructions provided by Simarka.
  • We recommend using a trackable shipping service and retaining proof of shipment.

Simarka is not responsible for unauthorized returns or products lost during return transit.

Approval of a return request does not automatically guarantee a refund. The returned product must first be received and inspected.

RETURN SHIPPING COSTS

Return shipping responsibility depends on the reason for the return:

  • Change of mind: The customer is responsible for return shipping and applicable return-related charges.
  • Damaged, defective, incorrect, or incomplete product: Simarka will provide an appropriate resolution after reviewing and approving the claim. A return may not be required.
  • Unauthorized return: The customer is responsible for all associated costs, and the return may be rejected.

We do not charge a restocking fee for approved returns.

NON-RETURNABLE ITEMS

The following products are not eligible for change-of-mind returns unless they arrive damaged, defective, incorrect, or otherwise qualify under applicable law:

  • Personalized or custom-made products
  • Gift cards
  • Final-sale or clearance products
  • Products identified as non-returnable before purchase
  • Products that have been used, assembled, installed, washed, altered, or damaged after delivery
  • Products missing their original parts, accessories, manuals, or packaging
  • Opened or used hygiene-sensitive products, where applicable

These exclusions do not limit any mandatory rights available under applicable consumer-protection laws.

HOW TO REQUEST A RETURN

To request a return, email support@simarka.shop and provide:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Relevant photos or videos, when applicable

We will review your request and normally respond within 1–2 business days.

If the return is approved, we will provide:

  • Return instructions
  • The authorized return destination
  • Any required return reference or authorization details

Do not send the product before receiving these instructions.

ORDER CHANGES AND CANCELLATIONS

Contact support@simarka.shop as soon as possible if you need to change or cancel an order.

Cancellation requests may be submitted before an item is fulfilled. However, if the order has already entered processing with our fulfillment partner, cancellation or modification may no longer be possible.

Once an order has shipped, it cannot be cancelled or changed.

If a cancellation is approved, the refund will be issued to the original payment method.

LOST OR SIGNIFICANTLY DELAYED ORDERS

Delivery dates are estimates and may be affected by customs processing, carrier disruptions, weather, public holidays, seasonal demand, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, contact support@simarka.shop so we can review the tracking information and investigate with the carrier or fulfillment partner.

If a parcel has not been delivered within 30 calendar days after shipment, and tracking does not confirm delivery, we will open an investigation.

Depending on the shipment status and investigation results, we may provide:

  • Continued delivery assistance
  • A replacement shipment
  • A full refund

If the order cannot be delivered within a reasonable additional period, you may choose not to continue waiting and request a replacement or full refund, subject to the shipment status and applicable law.

CONFIRMED DELIVERY

If tracking shows that a parcel was delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members, neighbors, reception staff, or building management.
  3. Contact the local delivery carrier.
  4. Contact us within 7 days of the recorded delivery date if the parcel remains missing.

We will assist with the carrier investigation whenever reasonably possible.

Simarka is not responsible for parcels lost or stolen after confirmed delivery to the address provided during checkout. This does not limit any rights available under applicable law.

INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information during checkout.

Contact us immediately if you notice an error. We will try to correct the address before fulfillment, but changes cannot be guaranteed after processing or shipment begins.

A refund may be denied or reduced when delivery fails because:

  • The customer provided an incorrect or incomplete address.
  • The customer refused delivery.
  • The parcel was not collected from the carrier.
  • The customer did not respond to delivery attempts.
  • The customer did not complete required customs procedures.
  • Applicable import charges were not paid.

If an undeliverable parcel is returned, any approved refund may be reduced by the original shipping cost, return shipping cost, customs charges, or handling fees incurred, unless prohibited by applicable law.

MULTIPLE PACKAGES

Orders containing multiple products may be delivered in separate packages or on different dates.

The return window for each product begins on the date that product is recorded as delivered.

If one package arrives before another, the undelivered portion of the order will remain in transit under its separate tracking information.

Contact us if any package has not arrived within its applicable estimated delivery period.

RETURN INSPECTION

We will notify you after an authorized return has been received and inspected.

A refund may be refused or reduced if the returned product:

  • Has been used, damaged, altered, or improperly packaged
  • Is missing parts, accessories, manuals, or original packaging
  • Is different from the product authorized for return
  • Does not meet the eligibility conditions stated in this policy

If the return passes inspection, the eligible refund will be issued to the original payment method.

REFUND PROCESSING

Approved refunds are submitted to the original payment method used during checkout.

We normally submit approved refunds within 2–5 business days.

Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Refunds cannot be issued to a different card, account, or payment method.

Original shipping charges, return shipping costs, customs duties, taxes, and external handling charges are non-refundable unless the issue resulted from our error or applicable law requires otherwise.

PARTIAL REFUNDS

A partial refund may be offered when:

  • A product has a minor defect that does not prevent normal use.
  • A replacement part can resolve the issue.
  • The customer agrees to keep a product with a verified minor issue.
  • A returned product is missing components or shows handling beyond what is reasonably necessary to inspect it.

We will explain the proposed amount before issuing an agreed partial refund.

EXCHANGES

We do not offer direct exchanges for change-of-mind purchases.

If you want a different product, color, size, or variant, you may request an eligible return and place a new order separately.

If you received an incorrect product or variant, contact us within 7 days of delivery so we can review the issue and provide an appropriate resolution.

REFUND OR RETURN ABUSE

We reserve the right to refuse claims involving:

  • Suspected fraud
  • Altered or misleading evidence
  • Repeated policy abuse
  • Misrepresentation of the product or delivery status
  • Products intentionally damaged after delivery

This provision does not limit any mandatory rights available under applicable consumer-protection laws.

YOUR LEGAL RIGHTS

Nothing in this policy excludes, restricts, or replaces any mandatory rights or remedies available to customers under applicable consumer-protection laws.

If local law provides rights that are more favorable than this policy, the applicable legal requirements will take precedence.

CONTACT US

For returns, cancellations, replacements, refunds, or order-related concerns, contact:

Simarka Global LLC
Sharjah Media City, Shams Business Center
Sharjah, United Arab Emirates

Email: support@simarka.shop
Website: https://www.simarka.shop

Please include your full name and order number when contacting us about an existing purchase.

Our team normally responds within 1–2 business days.

Do not send returns to our registered business address or to the address printed on the original parcel. The authorized return destination and instructions will be provided after your return request is approved.