Frequently Asked Questions (FAQ)
Orders & Shipping
Where do you ship?
We currently ship to the United States and select international destinations. Shipping availability may vary depending on your location and the products ordered.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by destination, but most orders arrive within 3–10 business days after shipment.
Please note that shipping times may vary during peak seasons, holidays, or due to carrier delays beyond our control.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can also track your order through our Track Your Order page.
When will I receive my tracking number?
Tracking information is typically provided within 2–5 business days after your order has been processed and shipped.
Why is my tracking information not updating?
Tracking updates may take several days to appear after a shipment is created. If your tracking information has not updated for an extended period, please contact our support team for assistance.
Returns & Refunds
What is your return policy?
We accept returns for items that arrive damaged, defective, missing parts, or significantly different from what was ordered. Requests must be submitted within 7 days of delivery.
Can I return an item if I change my mind?
Due to the nature of our fulfillment process, we generally do not accept returns for buyer's remorse, incorrect orders, or change-of-mind purchases.
Please review product descriptions and specifications carefully before placing your order.
What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We will review your request and work toward a suitable resolution.
How long do refunds take?
Once approved, refunds are typically processed within 5–10 business days. The time required for funds to appear in your account may vary depending on your payment provider.
Orders
Can I cancel or change my order?
Orders may only be modified or canceled within a limited timeframe after purchase. If you need to make changes, please contact us as soon as possible.
Once an order has been processed or shipped, changes may no longer be possible.
I entered the wrong shipping address. What should I do?
Please contact us immediately if you notice an incorrect shipping address. We will do our best to update the information before your order is processed.
Contact Us
How can I contact Simarka?
For questions about products, orders, shipping, or returns, please contact us at:
Our team typically responds within 24–48 business hours.