Frequently Asked Questions (FAQ)

Orders & Shipping

Where do you ship?

We ship to supported destinations worldwide. Available countries and shipping options are displayed during checkout.

Some products may not be available in every country because of fulfillment availability, carrier restrictions, customs requirements, or product limitations.

If your country cannot be selected during checkout, we are currently unable to deliver the selected product to that location.

How long does shipping take?

Orders are normally processed within 1–3 business days. Processing may take up to 5 business days during public holidays, promotional periods, peak seasons, or periods of high demand.

After shipment, most international orders are estimated to arrive within approximately 7–20 business days. Delivery times vary depending on the destination, shipping method, customs processing, and local carrier.

The delivery estimate shown for a particular product, destination, or shipping method will apply when it differs from this general estimate.

Delivery times are estimates and are not guaranteed.

How much does shipping cost?

Available shipping methods and charges are displayed during checkout before payment.

Shipping costs may vary depending on the destination, product weight and dimensions, selected shipping method, and number of products ordered.

Free or discounted shipping may be offered on selected products, destinations, or order values when displayed on our website or during checkout.

When will I receive my tracking number?

Your tracking number or tracking link will be sent by email after your order has been processed and shipped.

Please allow up to 48 hours after shipment for tracking information to become active.

How can I track my order?

Use the tracking link provided in your shipping confirmation email or visit:

https://simarka.shop/apps/17TRACK

If tracking has not updated for 5 business days, contact support@simarka.shop and include your order number.

Why is my tracking information not updating?

Tracking may not update immediately while a parcel is being processed or transferred between international and local delivery partners.

Some carriers do not record a scan at every stage. Please allow up to 48 hours for the first update.

If no update appears for 5 business days, contact us so we can review the shipment.

Will all my items arrive together?

Orders containing multiple products may be shipped separately depending on product availability, fulfillment location, package size, weight, or shipping method.

If an order is divided into multiple shipments, the packages may arrive on different dates, and you may receive a separate tracking number for each package.

You will not be charged an additional shipping fee merely because your order is divided into multiple shipments.

Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, brokerage charges, or handling fees imposed by the destination country.

Unless expressly included during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customs procedures may also affect the delivery time.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, contact support@simarka.shop so we can review the tracking information and investigate with the carrier or fulfillment partner.

If a parcel has not been delivered within 30 calendar days after shipment, and tracking does not confirm delivery, we will open an investigation.

Depending on the shipment status and investigation results, we may provide continued delivery assistance, a replacement shipment, or a full refund.

What if tracking says delivered, but I cannot find my order?

Please check around the delivery location and ask household members, neighbors, reception staff, or building management. You should also contact the local delivery carrier.

If the parcel remains missing, contact support@simarka.shop within 7 days of the recorded delivery date so we can assist with an investigation.

Returns & Refunds

What is your return policy?

Eligible return requests may be submitted within 30 days of delivery.

To qualify, the product must be unused, undamaged, complete, and in its original condition and packaging.

Contact support@simarka.shop before returning anything. If your return is approved, we will provide the correct instructions and authorized return address.

Do not return a product to the address printed on the original parcel or shipping label.

Can I return an item if I change my mind?

Eligible change-of-mind returns may be requested within 30 days of delivery.

The customer is responsible for return shipping costs and any applicable return customs or handling charges. Original shipping costs are non-refundable.

The product must satisfy the eligibility conditions stated in our Return and Refund Policy.

What if my item arrives damaged, defective, incorrect, or incomplete?

Contact support@simarka.shop within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs and/or videos of the product, packaging, shipping label, and problem

After reviewing an approved claim, we may offer replacement parts, a replacement product, a partial refund, or a full refund.

In many approved cases, a physical return will not be required.

How long do refunds take?

Approved refunds are normally submitted to the original payment method within 2–5 business days.

Your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

Can I exchange an item?

We do not offer direct exchanges for change-of-mind purchases.

If you want a different product, color, size, or variant, you may request an eligible return and place a new order.

If you received an incorrect product or variant, contact us within 7 days of delivery.

Order Changes & Cancellations

Can I cancel or change my order?

Contact support@simarka.shop as soon as possible.

Cancellation requests may be submitted before an item is fulfilled. However, if the order has already entered processing with our fulfillment partner, cancellation or modification may no longer be possible.

Once an order has shipped, it cannot be cancelled or changed.

I entered the wrong shipping address. What should I do?

We will try to correct the address before fulfillment, but changes cannot be guaranteed after processing or shipment begins.

Customers are responsible for providing complete and accurate delivery information during checkout. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

Contact Us

How can I contact Simarka?

For questions regarding products, orders, shipping, returns, or refunds, contact:

Email: support@simarka.shop
Website: https://www.simarka.shop

Please include your order number when contacting us about an existing purchase.

Our team normally responds within 1–2 business days.